Refund policy

If you bought online or over the telephone, you have a legal right to change your mind.

If you have purchased an item online, you have the right to change your mind and cancel your purchase within 14 days from the day you, or someone you nominate, receives the item. To exercise this right, you must inform us of your decision to cancel the order within the 14-day period. Upon cancellation, you will receive a full refund, including the standard delivery costs. Please note that this right does not apply to goods that are made to your specifications or are clearly personalised.

Refund Adjustments for Resized Items

If you return an item that has been resized by Us or on Our behalf, We will deduct the cost of resizing services from your refund amount. The resizing fee deduction will be clearly itemised in your refund confirmation. This applies whether the resizing was performed at the time of original purchase or during a subsequent service appointment. If the resizing cost equals or exceeds the original purchase price, no refund will be due.

Exchanges. Exchanges are subject to availability. If you wish to change an item for a different size or model, please contact Us to discuss this request. 

How to let Us know. To let Us know you want to change your mind, contact Our team on info@objetsdartjewellery.co.uk or on 01428 643982. 

You have to return the product at your own cost. You have to return your product and any free gifts provided with it to Us within 14 days of your telling Us you have changed your mind. Returns are at your own cost, unless We offered free returns when you bought the product. 

You can:

• bring the product to Our store on 2 High Street, Haslemere, Surrey, GU27 2LY. You will need your email receipt and the card you paid with; or

• send the product back to Us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and We don’t receive the goods at all, or within a reasonable time, We won't refund you the price. For help with returns, including Our collection arrangements for products which can't be posted, contact Our team on info@objetsdartjewellery.co.uk or on 01428 643982.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, We reduce your refund, to compensate Us for its reduced value. For example, We reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. 

When and how We refund you. If you tell Us you've changed your mind about a product that hasn't been delivered or one that We're collecting from you, We refund you as soon as possible and within 14 days. If you're sending your product back to Us, We refund you within 14 days of receiving it (or receiving evidence you've sent it to Us). We refund you by the method you used for payment. We don't charge a fee for the refund.

What happens if there is a defect in your product?

If there is a defect in your product or in the manufacturing process, then you are entitled to a full refund and We will provide you with a pre-paid postage return label.  Once We have received the product and We have inspected the claimed defect, We will process your refund.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must either bring it into our store or contact Us on info@objetsdartjewellery.co.uk or on 01428 643982 within 30 days of your purchase.  

We honour Our legal duty to provide you with products that are as described to you on Our website and that meet all the requirements imposed by law.